Frequently asked questions

Here are some answers to the questions that might come to your mind, for any other questions please contact us!.

Contact

FAQ

What are the check-in and check-out times?

Check-in: from 11:30 to 13:00 and from 15:00 to 19:00 (self check-in available).

Check-out: by 10:30.
(When possible we try to satisfy requests for early check in and late check out).

Are the prices per person or per room?

Prices are intended for: 1 night for 2 people

Which credit and debit cards are accepted?

Visa, Visa Electron, MasterCard, Maestro, CartaSi, VPay, PagoBancomat, NexiPay, ApplePay (we don’t accept American Express).

Breakfast is included in the price?

Breakfast is not included in the price, as all rooms are equipped with a kitchenette so that you can organize yourself. Upon request, the “Sweet Awakening” breakfast is available with room service (17,50 euro per person).
Otherwise, in the village there are two coffee bars where you can enjoy a breakfast overlooking the river.

Where are the rooms located?

The rooms are located in six buildings in the heart of the village, the ancient mills, both on the ground floor and on the first floor

Where is the Reception located?

The address is via Raffaello Sanzio, 14 / A Valeggio sul Mincio, where is the mills . Take a look at Google Maps!.

Is there a parking available for guests?

Yes, we have private parking via Michelangelo Buonarroti, about 300 meters from our hotel. It will be possible to drive up to the Reception to deposit your luggage: we will give you the information and the remote control to access the private parking (for free).

Could there be a risk of flooding in case of heavy rain?

There is no risk of flooding: the Mincio River is controlled upstream by a weir and canals, which keep a steady water level.

Do you accept dogs?

Yes, pets are allowed. It is very important for us to respect the sensitivity of all our guests; that’s why it is essential that animals do not disturb and allow us to always maintain the high level of cleanliness and hygiene that we consider one of our priorities.If you are travelling with a pet, we kindly ask you to follow these guidelines:Indicate the presence and size of your pet when booking.

The cost for your pet is 20.00 euro per night (the surcharge is due to the need for a more thorough cleaningwith special cleaners and sanitisers).
Be properly equipped for the well-being of your pet (including pet carrier and travel kennel).

  • Please, always respect the care and cleanliness of the room, providing for your little friend needs in every situation. Do not let animals climb on beds, sofas, armchairs and chairs, tables and other furnishing elements.
  • Small and medium-sized dogs (up to 12-15 kg) are allowed.
  • One pet per room is allowed.
  • Avoid leaving pets in the room unattended, so that they do not disturb other guests nearby.
  • For the safety of our staff, please inform us when the animal will be not in the room, to clean it. If you’ll be in the room during cleaning, your pet should be on a leash or in the pet carrier.
  • Pet owners accept full responsibility for any damage that may result from animals.


By respecting these rules we will be able to offer a comfortable and fulfilling stay to you, your furry friend and all other hotel guests.

Where are the mills? Is it possible to visit them?
You can only see the wheels of the old mills, while the buildings that once housed the milling machinery have been renovated and are used for other tourist services (restaurants, retail and accommodation). Some of the buildings have kept parts of the old mechanics on display.
Where do you catch the boat in Borghetto?
The river is a water road. In our stretch, however, the Mincio is not navigable. We also advise against canoes, due to the numerous jumps and waterfalls, which are particularly dangerous. Better a quiet boat trip on Lake Garda or a river cruise through the lakes of Mantua, up to the Po or trips to discover the marshy habitat with the Barcaioli del Mincio.
Where are the bus stops? Where can I buy tickets?
Two bus lines pass through Valeggio sul Mincio, connecting the town with Verona, Mantua and Lake Garda: – APAM bus line no. 46, Peschiera del Garda – Mantua; runs on both weekdays and holidays. The most convenient stops in the centre are in via San Rocco, at the height of via Zamboni, and in via Marconi, in the car park of the parish nursery school (APAM tel. 0376.2301 – www.apam.it) – ATV bus line no. 160, Valeggio sul Mincio – Verona; It only runs on weekdays: the closest stop to the centre is in via S. Giovanni Bosco, in front of the car wash (ATV tel. 045.8057922 – www.atv.verona.it) The Municipality of Valeggio sul Mincio has activated a tourist train service that connects Valeggio to Borghetto on Saturdays, Sundays and public holidays, at a cost of Euro 2.00 each way.
Is there a taxi service?
The traditional taxi service can be found in the square of the Peschiera del Garda train station (045.7552348) while for the city we can contact Radio Taxi 24h (045.532666). In Valeggio sul Mincio there is also an active NCC- Noleggio Con Conducente service, very similar to the service that a taxi provides, we recommend booking Scaligera Transfer at the number 340 9545038. Transport can be booked to and from the airport, train stations and other points of interest, as well as for a party, a dinner or perhaps, in the summer, for an opera at the Verona Arena, for individuals or small groups.
Is there transport for bicycles?
From Peschiera del Garda to Mantua, the Mincio cycle path is about 48 km long; from Valeggio, about 35 km. It happens that many people want to cycle to the city of Gonzaga, but are afraid of being too tired for the return trip, especially if they have children in tow. The alternative is the Bicibus service offered by Apam bus lines, on route no. 46, equipped with a bicycle trailer for this purpose. This service is active from March to October, on Sundays and holidays. For groups of more than 8 people, it can also be booked on weekdays. For information, details and any updates on the service, we suggest you always contact APAM on the dedicated number 0376. 230339. Those who do not come with their own bicycle, but rent one on site, can ask the rental management they contacted: in fact, there are quite a few that, upon request and reservation, also offer a recovery service at the final destination. In Borghetto you can contact Pedalando vai ( www.pedalandovai.it – 334.7069934). In Salionze the Bike Rental service of Mincio in bike is active (www.mincioinbike.it – 349.8246245).